Returns and refunds policy

Last updated: 28 October 2026

We want you to love what you order from Amberley. This policy explains our Perfect Fit Promise, how returns and refunds work, and your rights under Australian law.

The Perfect Fit Promise

Wrong size? We send you the right size free, and you keep the first one. There is nothing to send back.

How to claim:

  1. Email support@shopamberley.com within 30 days of delivery.
  2. Include your order number, the size you need, and a photo of the item with the original tag still attached.
  3. We check your claim and send the new size at no cost to you, usually within one business day of approval.

Conditions:

  • One size exchange per item, per order.
  • The item must be unworn (trying it on indoors is fine), unwashed and have its tags attached.
  • If the size you need is sold out, we refund that item instead, and you can still keep it.
  • Repeated or unusual claims may be declined.
  • The Perfect Fit Promise covers size only. To change a colour, return the item for a refund and place a new order.

30-day returns

You can return items within 30 days of delivery for a refund.

  • Items must be unworn, unwashed and in the same condition you received them, with tags attached and in their original packaging.
  • Gift cards cannot be returned.
  • If you only need a different size, use the Perfect Fit Promise instead. It is free and you don't need to send anything back.

How to start a return

  1. Email support@shopamberley.com with your order number before sending anything back. You can also use our contact page.
  2. Once your return is approved, we email you the full return address and instructions.
  3. Pack the item securely and send it with a tracked postage service.

Items sent back without contacting us first may not be accepted.

Where returns go

Returns go to our fulfilment partner's returns warehouse in Guangdong, China, the same place your order was sent from. Please do not send returns to our company address in the USA. It is an administrative address only and cannot accept parcels.

Who pays for return postage

  • Size exchanges under the Perfect Fit Promise: free. Nothing to send back.
  • Returns for a refund because of change of mind, fit or size: you pay the return postage. We recommend a tracked service, as we can't refund parcels that don't reach us.
  • Faulty, damaged or incorrect items, or a lost parcel: free. You don't need to send the item back (see below).

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not what you ordered, or your parcel is lost, contact us with your order number and a photo or video of the problem. Once we have reviewed it, we offer a refund or a replacement at no cost to you, and you don't need to return the item.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our 30-day returns and the Perfect Fit Promise are in addition to these rights and do not limit them.

Refunds

  • Once we receive and check your return, we email you to confirm whether your refund is approved.
  • Approved refunds go back to your original payment method within 7 business days, and no later than 14 days after we receive your return.
  • Shipping on your original order is free, so nothing is deducted for it.
  • Bundle discounts: if your order had a bundle discount (buy 2 or more items), we refund the price you actually paid for each returned item, after the discount. Keeping some items from a bundle does not change the price you paid for them.
  • Your bank or card provider may take a few extra days to show the refund.

Late or missing refunds

If you haven't received your refund after the time above, first check with your bank or card provider. If it still hasn't arrived, email us at support@shopamberley.com and we'll look into it for you.

Contact us

Amberley is a trading name of JT Brands LLC.
Email: support@shopamberley.com
Customer service: Monday to Friday, 9am to 5pm (Sydney time), closed weekends and public holidays
We reply within one business day.
Contact page: shopamberley.com/pages/contact

Company address (not a returns address): JT Brands LLC, 1915 Rocklund Dr, Wenatchee, WA 98801, USA