Shipping policy

Last updated: 28 October 2026

Where we deliver

We deliver to addresses in Australia only.

Shipping cost

Shipping is free on every order in Australia, with no minimum spend.

Processing and delivery times

  • Processing: 1 to 3 business days. Every order is checked before it leaves our fulfilment partner in Guangdong, China.
  • Delivery: 6 to 12 business days after dispatch, with a tracked carrier.
  • Total: most orders arrive within 7 to 15 business days.

Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed from the next business day. Delivery times are estimates, not guarantees.

Prices

All prices are in Australian dollars (AUD). The total you see at checkout is the total you pay. No extra fees are added at checkout.

Tracking your order

We email you a tracking link as soon as your order is dispatched. You can also follow your order on our Track your order page.

Your delivery address

Please check your delivery address carefully at checkout. If you notice a mistake, email support@shopamberley.com straight away with your order number and the correct address. We'll do our best to update it, but we can't guarantee changes once your order is being processed.

Failed or returned deliveries

A parcel may be returned to us if the address is incorrect, delivery attempts fail, or there is another delivery problem. If this happens, contact us and we'll work out the options with you.

Lost, damaged or incorrect items

If your parcel is lost, or an item arrives damaged or incorrect, contact us with your order number and a photo or video of the problem. We'll offer a refund or a replacement, and you don't need to send the item back.

Returns

You have 30 days from delivery to return an item. Returns go to our fulfilment partner's returns warehouse in Guangdong, China, not to our company address in the USA. You pay the return postage for change-of-mind, fit or size returns. Faulty, damaged, incorrect or lost items are handled at no cost to you. Wrong size? Our Perfect Fit Promise sends you the right size free. See our returns and refunds policy for full details.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact us

Amberley is a trading name of JT Brands LLC.
Email: support@shopamberley.com
Customer service: Monday to Friday, 9am to 5pm (Sydney time). We usually reply within one business day.
Contact page: shopamberley.com/pages/contact
Company address: JT Brands LLC, 1915 Rocklund Dr, Wenatchee, WA 98801, USA (not a returns address)