Frequently asked questions
About Amberley
Who is behind Amberley?
Amberley is operated by JT Brands LLC, a company registered in the State of Washington, USA (UBI 606 297 748), at 1915 Rocklund Dr, Wenatchee, WA 98801, USA. We sell women's fashion online to customers in Australia. All orders are sent from our fulfilment partner in Guangdong, China, with tracked delivery to your door. Read more on our About us page.
Do you have a physical store?
No. We are an online-only store, and all sales happen at shopamberley.com.
Shipping and delivery
Where do you deliver?
We deliver to addresses in Australia only.
How much is shipping?
Shipping is free on every order in Australia, with no minimum spend.
How long will my order take?
Orders are processed within 1 to 3 business days and delivered within 6 to 12 business days after dispatch, so most orders arrive within 7 to 15 business days. These times are estimates, not guarantees. See our shipping policy for details.
What counts as a business day?
Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed from the next business day.
Where are orders sent from?
From our fulfilment partner in Guangdong, China, with a tracked carrier to your door in Australia.
How do I track my order?
We email you a tracking link as soon as your order is dispatched. You can also follow it on our Track your order page.
The Perfect Fit Promise
What happens if my item doesn't fit?
Order your usual size. If it doesn't fit, we send you the right size free, and you keep the first one. There is nothing to send back. Email support@shopamberley.com within 30 days of delivery with your order number, the size you need, and a photo of the item with the original tag still attached. If your size is sold out, we refund the item instead and you can still keep it. You get one size exchange per item, per order. The item must be unworn, unwashed and have its tags on. Read the full Perfect Fit Promise.
Sizes and fit
How do I find my size?
Every product page has a size guide with AU sizes and bust, waist and hip measurements in centimetres. Measure yourself and compare before you order. Shoes use EU sizes with foot length in centimetres.
What if I'm between two sizes?
Fit can vary from style to style, so check the product description for fit notes. If you're between two sizes, we recommend the larger one.
Still not sure about your size?
Send us your height and usual size through our contact page before you order. A real person replies within one business day. And if it still doesn't fit, the Perfect Fit Promise has you covered.
Prices and payment
Do I pay anything extra at checkout?
No. Prices are shown and charged in Australian dollars (AUD), and the price at checkout is the total you pay. Nothing extra is added, and shipping is free.
Which payment methods do you accept?
All payments are processed securely by Shopify Payments. We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and Shop Pay. We don't accept PayPal, bank transfer or invoice. See our payment policy for details.
Returns and refunds
What is your returns policy?
You can return items within 30 days of delivery. Items must be unworn, unwashed and have their tags attached, in their original packaging. If you only need a different size, use the Perfect Fit Promise instead. Your rights under the Australian Consumer Law also apply.
How do I start a return?
Email support@shopamberley.com with your order number before sending anything back. Once your return is approved, we email you the full return address and instructions.
Where do I send my return?
Returns go to our fulfilment partner's returns warehouse in Guangdong, China, the same place your order was sent from. Please don't send returns to our company address in the USA. It is not a returns address.
Who pays for return postage?
Size exchanges under the Perfect Fit Promise are free, with nothing to send back. For a refund because of change of mind, fit or size, you pay the return postage from Australia to our warehouse in China, and we recommend a tracked service. If your item is faulty, damaged or incorrect, or your parcel is lost, it costs you nothing and you don't need to send the item back.
What if my item is faulty, damaged or incorrect, or my parcel is lost?
Contact us with your order number and a photo or video of the problem. Once we've reviewed it, we offer a refund or a replacement at no cost to you, and you don't need to return the item.
When will I get my refund?
Approved refunds go back to your original payment method within 7 business days of us receiving your return. Your bank may take a few extra days to show it. See our returns and refunds policy for details.
Your order
Can I change or cancel my order?
Contact us as soon as possible and we'll do our best to help. We can't guarantee changes once your order is being processed, but you can still return items after delivery.
What if I entered the wrong address?
Email support@shopamberley.com straight away with your order number and the correct address.
Contact
How do I contact you?
Email support@shopamberley.com or send us a message through our contact page. Customer service is open Monday to Friday, 9am to 5pm (Sydney time), and we aim to reply within one business day.