Track your order
Where is my order?
Enter your order number and the email you used at checkout on our tracking page to see where your parcel is. We also email you a tracking link as soon as your order is dispatched.
If you have an account, you can also log in to see all your orders.
Delivery times
- Processing: 1 to 3 business days
- Delivery: 6 to 12 business days after dispatch
- Total: most orders arrive within 7 to 15 business days
Delivery times are estimates, not guarantees. Delays can happen because of the carrier, public holidays, weather, customs or other things outside our control. Business days are Monday to Friday, excluding public holidays.
See our shipping policy for full details.
Need help?
Can't find your tracking details, or is your order taking longer than expected? Contact us with your order number and we'll look into it for you.
Email: support@shopamberley.com
Customer service: Monday to Friday, 9am to 5pm (Sydney time), closed weekends and public holidays
We reply within one business day.
Amberley is operated by JT Brands LLC, Wenatchee, WA, USA. We deliver within Australia only. Returns go to our returns warehouse in Guangdong, China, not to the US address.